Thanks for shopping at (www.orchidtowing.co.ke)

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have seven calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, 20% handling fee will be deducted and we will initiate a refund to your MPESA or Bank Account. You will receive the credit within 30 days depending on your preferred mode of payment or card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, please contact us at 0734 500 824
info@orchidtowing.co.ke